| |
Service |
DATE |
Description |
|
1 |
Hardware Maintenance
(desktop support) |
TBD |
Provide on-site hardware support
and repair. |
|
2 |
Hardware Maintenance
(mainframe environment) |
TBD |
Hardware support for mainframe
peripherals, mini's and other equipment. |
|
3 |
Moves, Adds, and Changes
(MACs) |
TBD |
Perform all computer equipment
installations, moves and upgrades. |
|
4 |
Inventory Services |
TBD |
Inventory all computer equipment
and create data base to begin tracking warranty periods. |
|
5 |
Level 1 Help Desk Support |
TBD |
Route your client's support calls
to ISS's Help Desk. |
|
6 |
Workstation Software |
TBD |
Install shrink wrap software and
provide workstation support in conjunction with hardware techs. |
|
7 |
On-site Network (LAN) |
TBD |
Provide LAN administration and
support services. |
|
8 |
Level 2 Help Desk Support |
TBD |
Provide experienced support
analysts to begin total Help Desk support. |
|
9 |
On-site Client Support |
TBD |
ISS will supply Client Support
Analysts to support the client community (hands-on, site visits). |
|
10 |
Network Design & Installation |
TBD |
LAN/WAN design and installation,
including wiring & cabling services. |
