 |
 |
|
|
 |
|
|
Support Infrastructure
|
Anti-Virus Procedures ISS maintains strict anti-virus policies for the protection of our customers. Service technicians are required to scan and lock all applications, diagnostic, and other software disks before going out on service calls. ISS acquires and internally distributes software virus updates on a biweekly basis. In addition, our own network is protected by anti-virus software, which traps and eliminates both known and unknown viruses. Viruses’ can come from many varied sources so all media installed or used in conjunction with customer equipment is scanned before being placed in service. Experts agree that there is no absolute security from computer viruses or other forms of malicious code. ISS’s vigilant anti-virus procedures ensure minimal risk. Quality Assurance ISS has an aggressive QUALITY PROGRAM involving periodic internal reviews and client performance updates designed to: 
assure the knowledge of ISS’s technical staff is “leading edge” technologically;
ensure in-house and on-site computer equipment repairs are
completed thoroughly and efficiently;
verify that all administrative and logistic support activities operate effectively, and;
confirm that each ISS customer receives the best possible support service.Each member of ISS management is required to be familiar with every corporate client, including such details as customer locations and service level coverage, equipment being sold and serviced, contract requirements, and Open Call status. Meetings are held between ISS senior management and each customer on at least a monthly basis. Areas of discussion normally include service and product delivery, performance criteria, on-site technician performance, and additional issues and services as requested by the customer. Management reports and controls used by ISS validate and verify all service activity. When problems are detected by an automated process, an employee, or a customer, specific procedures are activated to ensure that ISS headquarters support stays involved until the activity is back within guidelines. |
|
|
|
