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Support Infrastructure
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Dispatch
Services ISS has a central dispatch center located at our corporate headquarters in Bala Cynwyd, Pennsylvania. We have a toll free 800 number which customers can utilize anywhere in the continental United States and Canada to place service calls or check service call status. Dispatch services are available 24 hours per day, 7 days per week for high priority contracted customers. All service can be coordinated through the dispatch center and tracked via our ATS software. Support Specialists ISS utilizes highly experienced Support Staff and Help Desk professionals in order to provide the highest level of support to our clients. Technicians assigned to client site locations possess direct repair experience, training and certifications on the products requiring support. Our service staff can perform repair on equipment from Apple, AST, Compaq, DEC, Dell, Epson, Ericsson, Hewlett Packard, IBM, Micron, NEC, Printronix, ITT, Memorex/Telex, Xerox and others ISS has a separate technical support team located at our corporate headquarters for our on-site and field technicians to call in the event they are unable to resolve a problem and need further assistance. The support staff consists of highly experienced, senior-level staff, who possesses vast experience in troubleshooting and problem diagnosis. They are able to walk technicians through problems over the phone and consequently aid in the resolution. ISS’s close relationships with OEM’s, and with third-party parts, equipment, and service providers, gives us the technical backing and support of these allied industries. The benefits include notification of Engineering Changes (EC’s), technical bulletins, upgrade announcements, technical support, and parts provisions, all of which help us provide the very best in technical service to our clients. The ISS support team brings many years of IT experience and superior technical skills, as well as firsthand experience in the transition of Information Technology support from in-house groups to outside vendors. |
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