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About ISS
ISS is a premiere
IT services firm
founded on the
principles of building
flexibility, creativity,
value and quality
into
custom designed
support offerings that cater to our client's specific needs. ISS is based out of
Bala Cywyd, Pennsylvania, just minutes away from center city Philadelphia. We
have a 19-year proven track record of success in providing cost effective,
customized support solutions that meet the demands of large companies requiring
a high level of service, performance and quality.
Business Objectives
At Integrated Support Strategies (ISS) we use what we have learned from clients
and prospective customers to guide the creative and flexible design of their
services and support programs.
Service Offerings
Hardware Break/Fix Maintenance
Desktop Support
Help Desk
Technical Staffing
IMACs
Network Services
Asset Management
Special IT Project Work
Special IT Projects
ISS staff can perform various other special IT project work functions to satisfy
your needs.
Network Services
Our network engineers are certified by Novell and Microsoft to design, install
and support your LAN, WAN, or internet needs. |
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Detail of Services
Dedicated On-Site Hardware Maintenance
Dedicated ISS support staff are uniquely selected to serve the customers
specific technical and administrative needs, and are placed full-time, on-site at
your location, along with a compliment of spare parts and whole unit loaner
devices.
On-Call/On-Site Hardware Maintenance
Support personnel are dispatched to service equipment or perform various
services on-site at the customer's location, on an as needed basis.
Desktop Support
Qualified support staff are assigned to the client's site full-time to resolve
hardware and software issues. ISS Desktop Support Staff are proficient with
various operating systems, hardware diagnosis, application software and can even
be trained on custom software applications if required.
Help Desk
Qualified support staff are assigned to the client site full-time or can be
positioned at our 24x7 Help Desk Center to resolve software & various other
support issues over the telephone.
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IMAC's
Our Install-Move-Add and Change Support Services, integrated with our Help Desk
Service, is based on your scheduling priorities and ensures minimal disruption
to daily operations.
Technical Staffing
Qualified staff are available to augment or fill your technical staffing
requirements for IT projects or daily support needs in either a short or long
term capacity. |
